Ver la Versión Completa : Bug Report : Helix - In-Game Store

28/08/2019, 20:10
Hello support.

I hope you are well.

I am a bit annoyed right now because I bought today the armor set of "Hades`s Champion" buy buying 1 050 Helix tokens for 10€. I got it as planed in my inventory and as a skin in my inventory.

After closing the game and playing something else, I went back to A.Odyssey and once the game loaded my skins where gone. So I went inside my inventory and I can see the Armor Set BUT they are no longer available as Skin.

I don't understand what happened. I check the menu in the category "owned" and it does state that I own the set but still not available in the "skin inventory". I restarted the game but still same problem.

Can you help ?

28/08/2019, 22:36
Hello, to contact support you must send a ticket through their site: https://support.ubi.com/

29/08/2019, 06:43
Thank you for the link !